Shipping Policy

We’re committed to delivering your order as quickly and safely as possible. Below you’ll find all the details about our shipping process. If you have any questions, don’t hesitate to reach out to us.

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Shipping Methods and Delivery Times

• Processing Time: All orders are processed within 1-3 business days, excluding weekends and holidays. Once your order is shipped, you will receive a tracking number via email to track your shipment.

• Shipping Options:

  • Standard Shipping: Delivery within 5-7 business days.
  • Express Shipping: Delivery within 2-3 business days.

  Delivery times may vary depending on your location and the shipping method selected.

• International Shipping: We currently ship to most countries. International shipping times and costs vary depending on the destination. Please note that customs fees, taxes, and other charges may apply depending on your country’s regulations.

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Shipping Rates

• Within KSA:

  • Standard Shipping: Free on orders over SAR 200, or SAR 20 for orders under SAR 200.
  • Express Shipping: SAR 50 on all orders.

• International Shipping: Shipping rates will be calculated at checkout based on the destination and weight of the items.

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Order Tracking

Once your order is shipped, you will receive a tracking number via email to monitor the progress of your delivery. You can track your package through the provided tracking link or visit the respective courier's website.

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Address Accuracy

Please ensure that your shipping address is correct and complete. We cannot be held responsible for any delays or lost packages due to incorrect or incomplete addresses provided at checkout.

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Shipping Issues

If your order hasn’t arrived within the estimated delivery time, or if there are any issues with your shipment, please contact us immediately at Hasaankijan7h@gmail.com or call us at +351 935 832 353. We’ll investigate the issue and ensure it’s resolved as quickly as possible.

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Lost or Stolen Packages

We are not responsible for packages that are lost or stolen after delivery. However, if your package is lost or damaged during shipping, please contact the carrier directly for assistance. If you need further help, feel free to reach out to our customer service team.

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Returns and Exchanges

For information about returns and exchanges, please refer to our Returns Policy.

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Thank you for shopping with us! We appreciate your business and are here to ensure your order arrives safely and on time. If you have any questions about shipping or need assistance, please don’t hesitate to contact us.